Payment Policy

Effective Date: June 13, 2024

This Payment Policy explains how payments are processed, verified, secured, and confirmed for purchases made with Mariner Containers (“Company,” “we,” “our,” or “us”). Shipping containers and container cabins are high-value industrial goods, and strict payment procedures are required to ensure secure transactions and proper logistics coordination.

By placing an order, submitting payment, or confirming a quote, you acknowledge and agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

Mariner Containers accepts one payment method: bank wire or ACH transfer. We do not take credit or debit cards, PayPal or any other online payment service, and we do not offer financing. Every order is paid by transfer before it is scheduled for delivery.

A) Bank Wire Transfer / ACH Transfer

Bank transfer is commonly used for high-value and business transactions.

How it works:

• Place your order at checkout and our sales team emails our bank details and a wire invoice, normally within one business day.
• Full payment must be received and cleared before dispatch scheduling.
• Your order stays on hold, with the unit reserved, until the transfer clears. It is then released for delivery scheduling.

Important: Customers are responsible for verifying wire instructions directly with Mariner Containers before initiating payment. We are not responsible for losses resulting from third-party email compromise, phishing, or fraudulent redirection of payment instructions.

Bank transfers may take several business days to clear depending on the financial institution and country of origin.

B) Methods We Do Not Accept

We do not process credit or debit cards, PayPal or similar services, and we do not offer financing or installment plans. Bank transfer is the only option presented at checkout. If you are ever asked to pay by another method, or to send funds to an account you have not confirmed directly with us, stop and call +1 430 280 1063 before sending anything.

2. Full Payment Requirement

Due to the logistical coordination required for oversized freight and inventory allocation, full payment is required before:

• Inventory is formally reserved;
• Delivery scheduling is confirmed;
• Dispatch authorization is issued.

No shipment will be scheduled without confirmed payment clearance.

3. Deposits and Partial Payments

Deposit arrangements may be approved in limited circumstances, including:

• Bulk or multi-unit orders;
• Custom-modified containers;
• Project-based procurement agreements.

If a deposit structure is approved:

• Deposit amounts and payment deadlines will be confirmed in writing;
• The remaining balance must be paid in full before dispatch;
• Deposits may be non-refundable unless otherwise stated in writing.

4. Pricing, Freight Charges, and Taxes

Product prices reflect the container unit price unless explicitly stated otherwise.

Delivery within the continental United States is charged at a flat rate of $450 per order, regardless of container size, delivery method or distance from our Greenville, Texas depot. The charge is added at checkout and appears on your wire invoice. International deliveries fall outside the flat rate and are quoted separately.

Applicable sales tax or international duties may be added in accordance with our Sales Tax Policy.

5. Fraud Prevention and Identity Verification

Because container transactions involve substantial financial value, we implement fraud monitoring procedures.

We reserve the right to:

• Request identity verification documentation;
• Verify billing and delivery address consistency;
• Delay processing pending fraud review;
• Cancel transactions deemed high risk or suspicious.

Failure to provide requested verification may result in order cancellation and refund (if applicable).

6. Failed or Incomplete Payments

If payment fails, is declined, reversed, or remains incomplete:

• The order will not be processed;
• Inventory will not be reserved;
• Dispatch scheduling will not occur.

We are not responsible for delays resulting from payment processing issues caused by the customer’s bank or payment provider.

7. Payment Disputes

Because payment is made by bank transfer rather than card, there is no card chargeback route. Raising a payment dispute or transfer recall with your bank without first contacting Mariner Containers to resolve the issue may constitute breach of contract.

In the event of a payment dispute or recall:

• Delivery may be paused or canceled;
• Supporting documentation (including signed agreements, delivery confirmations, IP logs, communication records, and freight coordination details) may be submitted to your bank;
• We reserve the right to pursue recovery of funds, administrative costs, and related fees to the fullest extent permitted by law.

Customers are encouraged to contact info@marinercontainers.com prior to initiating any dispute.

8. Refund Processing

Refund eligibility is governed by the Refund and Returns Policy.

If a refund is approved:

• Refunds will be issued via the original payment method where feasible;
• Bank transfer refunds will be returned to the originating account unless otherwise agreed;
• Processing timelines depend on banking systems and payment providers.

Transaction fees or non-recoverable processing charges may be deducted where legally permissible.

9. Currency and International Payments

All pricing is quoted in U.S. Dollars unless otherwise specified.

For international transfers:

• The customer is responsible for bank fees, currency conversion fees, and intermediary bank charges;
• Full invoiced amounts must be received net of deductions.

10. Payment Instruction Security Notice

Mariner Containers will never change bank payment instructions without formal written confirmation through verified communication channels.

If you receive communication requesting updated bank details, you must verify directly with our team before sending funds.

We are not liable for funds sent to incorrect accounts due to email compromise or failure to verify payment instructions.

11. Customer Responsibility

Customers are responsible for:

• Providing accurate billing information;
• Following payment instructions precisely;
• Retaining proof of payment until confirmation is received;
• Ensuring sufficient funds are available prior to initiating payment.

12. Contact for Payment Support

For questions regarding invoices, payment confirmation, or transaction verification, contact:

Email: info@marinercontainers.com

Please include your order reference number for faster assistance.

Quick Summary for Buyers

• Bank wire or ACH transfer only — no cards, PayPal or financing.
• Full cleared payment is required before dispatch scheduling.
• Delivery is a flat $450 per order within the continental US.
• Fraud prevention and identity verification may apply.
• Payment recalls or disputes may result in order suspension and recovery actions.
• Refunds follow the Refund and Returns Policy.

Once your transfer clears we schedule freight as described in the shipping policy. Tax is handled under the sales tax policy, and anything wrong on delivery under the refund and returns policy. To speak to the sales team before ordering, use our contact page.