Effective Date: June 13, 2024

This Payment Policy explains how payments are processed, verified, secured, and confirmed for purchases made with Mariner Containers (“Company,” “we,” “our,” or “us”). Shipping containers and container cabins are high-value industrial goods, and strict payment procedures are required to ensure secure transactions and proper logistics coordination.

By placing an order, submitting payment, or confirming a quote, you acknowledge and agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

Available payment methods may vary depending on order size, transaction value, region, and fraud-prevention requirements.

A) Bank Wire Transfer / ACH Transfer

Bank transfer is commonly used for high-value and business transactions.

How it works:

• Payment instructions are provided after order placement or quote confirmation.
• Full payment must be received and cleared before dispatch scheduling.
• Orders are not processed until funds are confirmed in our account.

Important: Customers are responsible for verifying wire instructions directly with Mariner Containers before initiating payment. We are not responsible for losses resulting from third-party email compromise, phishing, or fraudulent redirection of payment instructions.

Bank transfers may take several business days to clear depending on the financial institution and country of origin.

B) Credit/Debit Card Payments

Card payments may be available depending on transaction amount and risk review.

• Payments are processed through secure third-party payment processors.
• Transactions may be subject to identity verification and fraud screening.
• We reserve the right to decline card payments for high-value orders at our discretion.

C) Approved Financing or Alternative Payment Methods

Where available, additional payment options may be offered for qualifying customers. Terms for such arrangements will be provided separately in writing.

2. Full Payment Requirement

Due to the logistical coordination required for oversized freight and inventory allocation, full payment is required before:

• Inventory is formally reserved;
• Delivery scheduling is confirmed;
• Dispatch authorization is issued.

No shipment will be scheduled without confirmed payment clearance.

3. Deposits and Partial Payments

Deposit arrangements may be approved in limited circumstances, including:

• Bulk or multi-unit orders;
• Custom-modified containers;
• Project-based procurement agreements.

If a deposit structure is approved:

• Deposit amounts and payment deadlines will be confirmed in writing;
• The remaining balance must be paid in full before dispatch;
• Deposits may be non-refundable unless otherwise stated in writing.

4. Pricing, Freight Charges, and Taxes

Product prices reflect the container unit price unless explicitly stated otherwise.

Delivery charges:

• May not be included in product pricing;
• Are calculated based on delivery location, container size, and site conditions;
• Must be confirmed prior to dispatch.

Applicable sales tax or international duties may be added in accordance with our Sales Tax Policy.

5. Fraud Prevention and Identity Verification

Because container transactions involve substantial financial value, we implement fraud monitoring procedures.

We reserve the right to:

• Request identity verification documentation;
• Verify billing and delivery address consistency;
• Delay processing pending fraud review;
• Cancel transactions deemed high risk or suspicious.

Failure to provide requested verification may result in order cancellation and refund (if applicable).

6. Failed or Incomplete Payments

If payment fails, is declined, reversed, or remains incomplete:

• The order will not be processed;
• Inventory will not be reserved;
• Dispatch scheduling will not occur.

We are not responsible for delays resulting from payment processing issues caused by the customer’s bank or payment provider.

7. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting Mariner Containers to resolve the issue may constitute breach of contract.

In the event of a chargeback:

• Delivery may be paused or canceled;
• Supporting documentation (including signed agreements, delivery confirmations, IP logs, communication records, and freight coordination details) may be submitted to the payment processor;
• We reserve the right to pursue recovery of funds, administrative costs, and related fees to the fullest extent permitted by law.

Customers are encouraged to contact info@marinercontainers.com prior to initiating any dispute.

8. Refund Processing

Refund eligibility is governed by the Refund and Returns Policy.

If a refund is approved:

• Refunds will be issued via the original payment method where feasible;
• Bank transfer refunds will be returned to the originating account unless otherwise agreed;
• Processing timelines depend on banking systems and payment providers.

Transaction fees or non-recoverable processing charges may be deducted where legally permissible.

9. Currency and International Payments

All pricing is quoted in U.S. Dollars unless otherwise specified.

For international transfers:

• The customer is responsible for bank fees, currency conversion fees, and intermediary bank charges;
• Full invoiced amounts must be received net of deductions.

10. Payment Instruction Security Notice

Mariner Containers will never change bank payment instructions without formal written confirmation through verified communication channels.

If you receive communication requesting updated bank details, you must verify directly with our team before sending funds.

We are not liable for funds sent to incorrect accounts due to email compromise or failure to verify payment instructions.

11. Customer Responsibility

Customers are responsible for:

• Providing accurate billing information;
• Following payment instructions precisely;
• Retaining proof of payment until confirmation is received;
• Ensuring sufficient funds are available prior to initiating payment.

12. Contact for Payment Support

For questions regarding invoices, payment confirmation, or transaction verification, contact:

Email: info@marinercontainers.com

Please include your order reference number for faster assistance.

Quick Summary for Buyers

• Accepted methods may include bank transfer and card payments (where available).
• Full cleared payment is required before dispatch scheduling.
• Delivery charges are confirmed separately unless stated otherwise.
• Fraud prevention and identity verification may apply.
• Chargebacks may result in order suspension and recovery actions.
• Refunds follow the Refund and Returns Policy.